Return and Refund Policy

We take great pride in our products and services. Please contact us if you have any issues with our product, we will do our best to work something out with you.
 
Refund/exchange Policy:
 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
- Refund will be arranged once we receive the goods return.
 
- Seller is responsible for the return shipping costs if the reason for return is due to defects in workmanship.
 
- Buyer is responsible for the return shipping costs for other reasons.
 
- Refund/Exchange for custom made items will only be accepted if it is due to defects in workmanship. Otherwise, all custom orders are final and no return/exchange is accepted. Custom orders definition: any personalisation or customisation, e.g. custom Alphabet letter stamp, custom size, custom made stamps.
We are not responsible for any customs inspection delays, return or confiscation.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jcftools@gmail.com and send your item to: JOONGANG CNC FACTORY 02800 Da-dong 113Ho, 56, Jongam-ro, Seongbuk-gu, Seoul, Republic of Korea

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jcftools@gmail.com.
 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.